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Employers | 3 min read

Identity theft, reduced productivity, and how we can help

  

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Is pandemic-fueled identity theft making your workplace less productive? 

Since the start of the health crisis, cybercriminals have been using coronavirus-themed attacks to steal money and personal information. When the government rolled out a relief package, fraudsters again took advantage by swiping unemployment benefits and stimulus payments.

As a result, fraud is surging. Since last January, the Federal Trade Commission has received more than 325,000 complaints of fraud related to the health crisis, with Americans reporting more than $300 million in losses.

So what does all this have to do with workplace productivity? 

A lot, actually. Fraud can be a big distraction, as undoing identity theft takes an average of six months and 100 to 200 hours of a person’s time. Much of that untangling happens during business hours, when agencies like the IRS are open. 

Studies have shown that even small distractions can derail productivity, so imagine the havoc wreaked by a 200-hour ordeal. 

With fraud skyrocketing since the start of the pandemic, it’s increasingly likely that a percentage of your workforce will be targeted — and wind up underperforming as a result. 

Here’s one way to help reduce the potential for workplace distractions: offer Allstate Identity Protection as an employee benefit. Our product helps employees protect and restore their identities. When identity theft does occur, our best-in-class customer care team can help lead the remediation process, leaving enrollees free to focus on other things — like doing a stellar job at work. Read on to learn how it works. 

When it comes to identity theft, our members are never alone 

Without our service, people typically find out about identity theft after the damage is done — and for those struggling with ongoing identity theft, we provide coverage for pre-existing conditions. 

But with our customizable alerts, like dark web monitoring and financial transaction monitoring, members can potentially spot developing fraud before it happens. 

Regardless of how the initial threat is detected, the first step on the path to recovery is to contact our team. From there, our members can expect: 

  • 24/7 U.S.-based customer care
  • A single point of contact throughout the remediation process 
  • Financial peace of mind: members can rest easy with up to $1 million in out-of-pocket expense reimbursement

We take on as much of the recovery process as possible

It’s worth noting that our customer care specialists don’t just solve the reported issue. We’ll dig deep and perform additional research to determine how widespread the problem actually is. 

From there, a dedicated specialist will guide the victim through a step-by-step plan designed to shut down fraud quickly and bring them back to pre-theft status. Our staffers can even assume limited power of attorney in order to file paperwork and make official requests on a member’s behalf. 

This means that if someone needs to spend hours on hold with the IRS during the work day, it can be a trained identity theft expert from our team, rather than an employee from yours. 

That’s good news for employees and employers alike, especially given that a recent study by online learning platform Udemy found that when workplace distractions — such as a bad case of identity theft — are reduced, 75 percent of employees are more productive and 44 percent deliver higher-quality work. 

With Allstate Identity Protection, you can rest assured that your employees — and your company —  are in good hands.

  
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