It’s no easy task to begin a new benefit with your company. A lot of paper work is involved, sensitive and confidential employee information must exchange hands and the program needs to run perfectly and on time to add value. The InfoArmor Implementations team job is to ensure all incoming clients are able to on-board PrivacyArmor easily, painlessly and quickly.
In an evolving business environment where customer experience is key to success and customer expectations are steadily rising, InfoArmor’s Customer Care and Resolution team continues to keep their participants and partners top of mind. Our philosophy in Customer Care is “Every Caller is a CEO. The recipe to our success starts with metrics, achieving industry on our Net Promoter score among other metrics is a guiding principal to the way we function as a team. In order to hit such high marks we foster a deep focus in ensuring every person who calls in is in touch with a human within 20 seconds and that everyone who calls in feels supported and hangs-up happy. The final ingredient is technology, we utilize the latest tolls to ensure we are able to hit our numbers and continue to deliver industry leading marks year after year.
Identity theft is at an all-time high and continues to be on the rise. The time has never been better to consider identity protection as an employee benefit. Not only does this benefit bring high participant satisfaction as the cost is very affordable and provides peace of mind, but it can also be leveraged as an HR tool to differentiate benefit portfolios and increase corporate security posture internally.
It seems like every day there is a new organization that has fallen victim to a cyber security breach, compromising millions of personal records. As each breach becomes more complex than the rest, it becomes even more important to have solutions in place to help protect against these attacks. In an effort to combat breaches, individual states have begun to enact regulations to for threat prevention with New York becoming the latest, effective January 1, 2017. Our participants’ security is our top priority at InfoArmor®, so many of the regulation requirements that are being put in place by various states, have already been implemented at InfoArmor.
As we all prepare for another trip around the sun in 2017, the age old tradition of making New Year’s resolutions is brought to the forefront of daily life. While some will hold to their resolutions for the entire year, others for just a few days, it is important to consider your cyber security practices as we head into the new year.
As more details are released regarding the Yahoo breach, it is becoming more and more clear that this is the largest cyber-security breach in history, now affecting 1 billion accounts. While the initial breach was released publicly just a few months ago with more details being released in the past few weeks, InfoArmor® detected the breach in August 2016.
Another year has come and gone and once again we are in the midst of the busiest shopping season of the year, kicked off with last week’s Black Friday and Cyber Monday. While millions of Americans will continue to search for the best deals and on holiday shopping, identity thieves are also on the prowl for new victims. With the rise in participation on Cyber Monday, identity thieves have found new ways attract victims.
All across the globe people are “Going Green” to reduce emissions and our carbon footprint in an effort to protect the environment. However, many people don’t know that going green can also help to protect your identity by reducing the amount of personal information that is available to potential thieves looking for their next victim.