A big thank you to all of our partners who attended the InfoArmor 2nd Annual Partner Summit in Scottsdale Arizona! This year’s summit was a huge success with a powerhouse of keynote speakers including Brent Gleeson, Navy Seal Combat Veteran and Motivational Speaker and Zack Schuler, Founder and CEO, Ninjio. We also heard from many members of the InfoArmor leadership team including Erin Bailey, VP of Marketing, who gave us a sneak peek demonstration of the new InfoArmor participant portal and Drew Smith, Founder and Executive Chairman who spoke about InfoArmor’s vision. Ammon Curtis, VP of Product Development took us through our 2017 plans and Dustin Hofstein, VP of Operations unveiled the underpinnings of what makes InfoArmor such a success. Our panel discussion was very informative and led by some of our key clients with the help of our own emcee, CEO John Schreiber. The two-day sessions were capped off by a glimpse into our Advance Threat Intelligence operations (and an amazing selfie) from Christian Lees, CTO and CSO.
It’s no easy task to begin a new benefit with your company. A lot of paper work is involved, sensitive and confidential employee information must exchange hands and the program needs to run perfectly and on time to add value. The InfoArmor Implementations team job is to ensure all incoming clients are able to on-board PrivacyArmor easily, painlessly and quickly.
In an evolving business environment where customer experience is key to success and customer expectations are steadily rising, InfoArmor’s Customer Care and Resolution team continues to keep their participants and partners top of mind. Our philosophy in Customer Care is “Every Caller is a CEO. The recipe to our success starts with metrics, achieving industry on our Net Promoter score among other metrics is a guiding principal to the way we function as a team. In order to hit such high marks we foster a deep focus in ensuring every person who calls in is in touch with a human within 20 seconds and that everyone who calls in feels supported and hangs-up happy. The final ingredient is technology, we utilize the latest tolls to ensure we are able to hit our numbers and continue to deliver industry leading marks year after year.
Identity theft is at an all-time high and continues to be on the rise. The time has never been better to consider identity protection as an employee benefit. Not only does this benefit bring high participant satisfaction as the cost is very affordable and provides peace of mind, but it can also be leveraged as an HR tool to differentiate benefit portfolios and increase corporate security posture internally.